Refund Policy

At PawCool, your satisfaction is our top priority. If you're not completely happy with your purchase, we've got you covered — no questions asked.

✅ 100% Satisfaction Guarantee

If you're not satisfied with your order for any reason, simply reach out to us within 30 days of delivery, and we'll issue you a full refund.
You don’t need to return the product — we want to keep things hassle-free for both you and your pet.

📩 How to Request a Refund

Just send us an email at store@paw-cool.com with your:

• Order number
  
• Brief reason for the refund (optional)

We'll process your refund within 3–5 business days.

💳 Refund Timing

Once approved, the refund will be credited to your original payment method. Depending on your bank or provider, it may take a few more days to appear in your account.